DyeMaster Inc. deals with a wide range of products and processes, resulting in a large amount of technical information. They use Deskhero's structured data lists and custom fields to organize this information into a comprehensive knowledge base.
The AI capabilities of Deskhero play a crucial role in managing this knowledge base. The AI scans the uploaded Word, PowerPoint, and PDF files and generates easy-to-understand articles. This has made the knowledge base more accessible to both the support team and the customers.
DyeMaster also uses Deskhero's AI to enhance their customer support. The AI analyzes incoming tickets and suggests replies based on the knowledge base and previous tickets. This has significantly reduced the response time and improved customer satisfaction.
The AI also enhances the search results within the platform. When the support team or a customer makes a search, the AI finds the most relevant content from the knowledge base and tickets. This has made information retrieval quick and efficient.
Finally, DyeMaster uses Deskhero's REST API to integrate the platform with their existing systems. This has created a seamless workflow, further enhancing their efficiency.
How does the AI manage the knowledge base?
The AI scans the uploaded files and generates articles that are easy to understand. It also enhances search results by finding the most relevant content from the knowledge base.
How does the AI help in customer support?
The AI analyzes incoming tickets and suggests replies based on the knowledge base and previous tickets. This reduces the response time and improves customer satisfaction.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows it to integrate with existing systems. This creates a seamless workflow and enhances efficiency.
* This article provides an example of how a fictive company in the Finishing and dyeing of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
