LeatherLux receives a large volume of customer queries regarding their products and services. Deskhero's advanced AI capabilities help manage these tickets efficiently by suggesting replies based on previous tickets and knowledge base articles. This reduces the time taken to respond to queries and improves customer satisfaction.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This makes it easier for the support team to find relevant information and provide accurate responses to customers.
Deskhero's AI capabilities also help in managing the knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
LeatherLux also uses the custom fields feature of Deskhero to categorize their tickets based on the type of query, product, or service. This helps in prioritizing and managing the tickets more effectively.
Finally, the REST API of Deskhero allows LeatherLux to integrate their existing systems with Deskhero. This ensures seamless data flow between different systems and improves overall efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, presentations. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files. It finds the most relevant content and presents it in the search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero. This ensures seamless data flow between different systems.
* This article provides an example of how a fictive company in the Finishing of leather products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
