EcoLeather has a vast knowledge base consisting of articles, manuals, policies, and presentations. Managing this knowledge base manually can be time-consuming and prone to errors. Deskhero's AI capabilities help in automating this process by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website.
The AI also enhances the search results by leveraging OpenAI Embeddings from the knowledge base and other sources. This makes it easier for the support team to find relevant information and provide accurate responses to customers.
EcoLeather also uses Deskhero's ticket management feature to handle customer queries. The AI suggests replies based on previous tickets and knowledge base articles, reducing the time taken to respond to queries.
The custom fields feature of Deskhero allows EcoLeather to categorize their tickets based on the type of query, product, or service. This helps in prioritizing and managing the tickets more effectively.
Finally, the REST API of Deskhero allows EcoLeather to integrate their existing systems with Deskhero. This ensures seamless data flow between different systems and improves overall efficiency.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI manages the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. It uses OpenAI Embeddings to ensure that the knowledge base is always up-to-date with the latest information.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero. This ensures seamless data flow between different systems.
* This article provides an example of how a fictive company in the Finishing of leather products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
