TexFinish Inc. receives hundreds of customer queries daily, ranging from simple questions about their products to complex technical issues. With Deskhero's advanced AI capabilities, the company can quickly sort through these tickets, categorizing them based on urgency and complexity. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also help TexFinish Inc. generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find relevant content and generate accurate responses. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The AI-powered comprehensive search bar is another feature that TexFinish Inc. finds invaluable. It enables the customer support team to quickly find relevant information from the company's vast knowledge base, further speeding up response times.
Deskhero's website scraping feature is used by TexFinish Inc. to stay updated on industry trends and competitor activities. The AI system scrapes data from relevant websites and generates insights that the company uses to improve its services and stay ahead of the competition.
Finally, the REST API provided by Deskhero allows TexFinish Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities categorize incoming tickets based on urgency and complexity, ensuring high-priority tickets are addressed promptly. It also generates suggested replies to customer queries, reducing the time spent by customer service representatives on each ticket.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar enables users to quickly find relevant information from the company's knowledge base. It uses OpenAI Embeddings to enhance search results, making it easier to find the needed information.
What is the purpose of Deskhero's website scraping feature?
Deskhero's website scraping feature is used to gather data from relevant websites. This data can be used to generate insights on industry trends and competitor activities, helping the company improve its services and stay competitive.
* This article provides an example of how a fictive company in the Finishing Treatments for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
