SilkShield Ltd. receives a high volume of customer queries every day. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI system categorizes and prioritizes tickets, ensuring that urgent and complex issues are addressed promptly. This has significantly improved their customer satisfaction rates.
Deskhero's AI also helps in generating suggested replies to customer queries. By analyzing previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system finds relevant content and generates accurate responses. This has reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The AI-powered comprehensive search bar is an essential tool for SilkShield Ltd.'s customer support team. It enables them to quickly find relevant information from the company's vast knowledge base, reducing the time spent searching for information and increasing productivity.
SilkShield Ltd. uses Deskhero's website scraping feature to stay updated on the latest industry trends and competitor activities. The AI system scrapes data from relevant websites and generates actionable insights, helping the company stay competitive.
Finally, SilkShield Ltd. leverages Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow and enhances overall operational efficiency.
How does Deskhero's AI system improve customer satisfaction rates?
Deskhero's AI system categorizes and prioritizes tickets, ensuring that urgent and complex issues are addressed promptly. It also generates suggested replies to customer queries, reducing the time spent by customer service representatives on each ticket. Both of these features contribute to improved customer satisfaction rates.
How does the AI-powered comprehensive search bar increase productivity?
The AI-powered comprehensive search bar enables users to quickly find relevant information from the company's vast knowledge base. This reduces the time spent searching for information and increases productivity.
How does SilkShield Ltd. use Deskhero's website scraping feature?
SilkShield Ltd. uses Deskhero's website scraping feature to gather data from relevant websites. The AI system then analyzes this data to generate actionable insights on industry trends and competitor activities, helping the company stay competitive.
* This article provides an example of how a fictive company in the Finishing Treatments for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
