Emergency Response Solutions provides a wide range of emergency services, each with its own set of procedures and guidelines. The company needed a way to consolidate this information and make it easily accessible to both their support team and their customers.
With Deskhero, Emergency Response Solutions has been able to create a comprehensive knowledge base. The platform's AI capabilities generate articles from Word, PowerPoint, PDF files, and even scraped website data, creating a rich repository of information.
The AI also enhances the search results, making it easier for the support team and customers to find the information they need. This has significantly reduced the time taken to resolve customer queries and improved the overall customer experience.
Furthermore, the AI uses OpenAI Embeddings to generate suggested replies based on the knowledge base articles, further speeding up the resolution process.
By leveraging Deskhero's advanced AI capabilities, Emergency Response Solutions has been able to improve their customer support, reduce response times, and provide a better customer experience.
How has Deskhero helped enhance Emergency Response Solutions' knowledge base?
Deskhero's AI capabilities generate articles from Word, PowerPoint, PDF files, and scraped website data, creating a comprehensive knowledge base. The AI also enhances the search results, making it easier to find the required information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to generate suggested replies, speeding up the resolution process.
What are the benefits of using Deskhero for Emergency Response Solutions?
Deskhero has helped Emergency Response Solutions improve their customer support, reduce response times, and provide a better customer experience by enhancing their knowledge base and automating ticket management.
* This article provides an example of how a fictive company in the Fire and Emergency Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
