SafeHaven Fire Services deals with a high volume of customer queries and service requests daily. Managing these manually was proving to be inefficient and time-consuming. The company needed a solution that could automate ticket management and provide quick and accurate responses.
With Deskhero, SafeHaven has been able to leverage advanced AI capabilities to streamline their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI-enhanced search results have also improved the efficiency of SafeHaven's support team. The search results provide the most relevant solutions to customer queries, enabling the team to resolve issues faster.
Furthermore, the REST API feature has allowed SafeHaven to integrate Deskhero with their existing systems, providing a seamless experience for both the support team and the customers.
Overall, the adoption of Deskhero has resulted in improved customer satisfaction, reduced response times, and increased efficiency in SafeHaven's support services.
How has Deskhero improved the efficiency of SafeHaven's support team?
Deskhero's advanced AI capabilities have automated ticket management, reduced response times, and provided more relevant solutions to customer queries. This has enabled the support team to resolve issues faster and more efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, providing a seamless experience for both the support team and the customers.
* This article provides an example of how a fictive company in the Fire and Emergency Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
