FireGuard Inc. receives hundreds of queries and requests daily from customers needing assistance with their fire safety equipment or seeking emergency services. Managing these tickets manually was proving to be a daunting task. They needed a solution that could not only manage the tickets but also provide quick and accurate responses.
With Deskhero's advanced AI capabilities, FireGuard Inc. has been able to automate ticket management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's comprehensive search bar has also improved the efficiency of FireGuard's support team. The AI-enhanced search results provide the most relevant solutions to customer queries, enabling the team to resolve issues faster.
The REST API feature has allowed FireGuard to integrate Deskhero with their existing systems, providing a seamless experience for both the support team and the customers.
Overall, the adoption of Deskhero has resulted in improved customer satisfaction, reduced response times, and increased efficiency in FireGuard's support services.
How has Deskhero improved the efficiency of FireGuard's support team?
Deskhero's advanced AI capabilities have automated ticket management, reduced response times, and provided more relevant solutions to customer queries. This has enabled the support team to resolve issues faster and more efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, providing a seamless experience for both the support team and the customers.
* This article provides an example of how a fictive company in the Fire and Emergency Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
