BlazeControl Ltd. manages a high volume of customer queries on a daily basis. To handle this effectively, they use Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's custom email domains and user groups features to ensure that queries are directed to the right department. The AI capabilities of Deskhero enhance this process by predicting the appropriate department based on the content of the query.
BlazeControl Ltd. maintains a comprehensive knowledge base on Deskhero. The platform's AI capabilities scrape this data, as well as data from the company's website, to improve its understanding of the company's products and services. This leads to more accurate and detailed suggested replies.
By integrating Deskhero's REST API with their existing systems, BlazeControl Ltd. can leverage the AI's capabilities across their entire operation. This has resulted in improved consistency in their helpdesk services and a better customer experience.
Overall, by leveraging Deskhero's advanced AI capabilities, BlazeControl Ltd. has been able to improve the efficiency and effectiveness of their helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI help in managing high volumes of customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero's AI enhance the process of directing queries to the right department?
The AI capabilities of Deskhero predict the appropriate department based on the content of the query, ensuring that queries are handled by the most suitable team.
How does Deskhero's REST API integration benefit BlazeControl Ltd.?
By integrating Deskhero's REST API with their existing systems, BlazeControl Ltd. can leverage the AI's capabilities across their entire operation, improving consistency in their helpdesk services and enhancing the customer experience.
* This article provides an example of how a fictive company in the Fire Prevention & Suppression Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
