FlameGuardian Co. deals with a wide range of customer queries every day. They utilize Deskhero's AI-powered ticket management system to efficiently manage and respond to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time needed to respond to customers.
The company also uses Deskhero's custom fields feature to capture specific details about each customer query. This structured data is then used by the AI to further refine its suggested replies and search results, providing more personalized and accurate responses.
FlameGuardian Co. has a comprehensive knowledge base, including manuals and policy documents, which are uploaded onto Deskhero. The platform's AI capabilities scrape this data, along with data from the company's website, to enhance its understanding of the company's products and services. This information is then used to generate more relevant and detailed suggested replies.
Furthermore, FlameGuardian Co. uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the AI's capabilities across their entire operation, enhancing efficiency and consistency in their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled FlameGuardian Co. to provide faster, more accurate, and more personalized customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time required to draft responses.
How does Deskhero's AI use the data from the custom fields?
The AI uses the data captured in the custom fields to refine its suggested replies and search results, providing more personalized and accurate responses.
How does Deskhero integrate with FlameGuardian Co.'s existing systems?
FlameGuardian Co. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI's capabilities across their entire operation.
* This article provides an example of how a fictive company in the Fire Prevention & Suppression Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
