FireShield Inc. receives numerous customer queries daily, ranging from technical questions about their products to inquiries about installation and maintenance. The company uses Deskhero's AI-powered ticket management system to efficiently categorize and respond to these queries. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also uses Deskhero's custom fields feature to capture specific details about each customer query. This structured data is then used by the AI to further refine its suggested replies and search results, providing more personalized and accurate responses.
FireShield Inc. has a comprehensive knowledge base, including manuals and policy documents, which are uploaded onto Deskhero. The platform's AI capabilities scrape this data, along with data from the company's website, to enhance its understanding of the company's products and services. This information is then used to generate more relevant and detailed suggested replies.
Furthermore, FireShield Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the AI's capabilities across their entire operation, enhancing efficiency and consistency in their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled FireShield Inc. to provide faster, more accurate, and more personalized customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time required to draft responses.
How does Deskhero's AI use the data from the custom fields?
The AI uses the data captured in the custom fields to refine its suggested replies and search results, providing more personalized and accurate responses.
How does Deskhero integrate with FireShield Inc.'s existing systems?
FireShield Inc. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI's capabilities across their entire operation.
* This article provides an example of how a fictive company in the Fire Prevention & Suppression Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
