FireShield Services has an extensive knowledge base consisting of numerous articles, manuals, and presentations. Maintaining and updating this knowledge base was a challenging task for the company before they implemented Deskhero.
With Deskhero, FireShield Services can now easily generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to update the knowledge base.
The AI capabilities of Deskhero have also improved the quality of the knowledge base. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested content for new articles. This ensures that the knowledge base is always up-to-date and relevant.
Furthermore, the AI-enhanced search results have made it easier for both the customer support team and the customers to find relevant information in the knowledge base. This has led to a reduction in the number of support tickets and an increase in customer satisfaction.
Overall, the implementation of Deskhero has greatly improved the management of FireShield Services' knowledge base. The company can now provide better support to their customers while reducing the workload of their support team.
How does Deskhero generate knowledge base articles from files?
Deskhero uses its AI capabilities to extract relevant information from Word, PowerPoint, and PDF files. It then uses this information to generate knowledge base articles.
How does Deskhero improve the quality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context of the existing content. It then uses this understanding to generate suggested content for new articles, ensuring that the knowledge base is always up-to-date and relevant.
How does Deskhero reduce the number of support tickets?
By making it easier for customers to find relevant information in the knowledge base, Deskhero reduces the need for customers to submit support tickets. This leads to a reduction in the number of support tickets.
* This article provides an example of how a fictive company in the Fire Protection and Suppression Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
