BlazeControl Systems receives numerous customer support tickets every day. Managing these tickets was a daunting task for the company before they implemented Deskhero.
With Deskhero, BlazeControl Systems can now categorize tickets using custom fields and manage them using the Kanban board. This has made it easier for the company to prioritize and handle the tickets.
The AI capabilities of Deskhero have further improved the ticket management process. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the time taken to respond to tickets but also ensures that the responses are accurate and relevant.
Furthermore, the AI-enhanced search results have made it easier for the support team to find relevant information quickly. This has led to a reduction in the time taken to resolve tickets.
Overall, the implementation of Deskhero has greatly improved the efficiency of BlazeControl Systems' ticket management process. The company can now handle more tickets in less time, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then uses this understanding to generate a suitable reply.
How does the Kanban board help in ticket management?
The Kanban board provides a visual representation of the tickets, making it easier to track their status. It also allows you to easily move tickets between different stages of the resolution process.
How does Deskhero enhance the search results?
Deskhero's AI enhances the search results by using OpenAI Embeddings from various sources to understand the context of the search query. It then uses this understanding to provide more relevant search results.
* This article provides an example of how a fictive company in the Fire Protection and Suppression Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
