FlameGuard Inc. uses Deskhero's advanced AI capabilities to manage their large volume of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances FlameGuard's search results. When customers search for information on FlameGuard's platform, the AI uses the embeddings to provide more accurate and relevant results. This feature has reduced the number of support tickets, as customers can find the information they need more easily.
FlameGuard also uses Deskhero's custom fields and structured data lists to categorize and manage their tickets more effectively. This helps the support team prioritize tickets based on their urgency and complexity, improving their overall productivity.
With Deskhero's kanban board, FlameGuard's support team can visually track and manage their tickets. This feature, combined with the AI's suggested replies, has significantly improved the team's workflow and efficiency.
Finally, FlameGuard uses Deskhero's REST API to integrate their existing systems with Deskhero, creating a unified platform for all their customer support needs.
How does Deskhero's AI improve the efficiency of FlameGuard's customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces response time, improves customer satisfaction, and decreases the number of support tickets.
How does FlameGuard use Deskhero's custom fields and structured data lists?
FlameGuard uses these features to categorize and manage their tickets more effectively. This helps them prioritize tickets based on their urgency and complexity.
What is the benefit of integrating FlameGuard's existing systems with Deskhero using its REST API?
Integrating their existing systems with Deskhero creates a unified platform for all of FlameGuard's customer support needs, improving their workflow and efficiency.
* This article provides an example of how a fictive company in the Fire Retardant Wood Impregnation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
