FireSafe Solutions uses Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly and efficiently populate their knowledge base with useful information, improving the accessibility of their support resources.
Deskhero's AI uses OpenAI Embeddings from these articles, as well as previous tickets and scraped website data, to provide relevant content to customers. This feature has improved the accuracy and relevance of FireSafe's search results, reducing the number of support tickets and increasing customer satisfaction.
FireSafe also uses Deskhero's user groups feature to manage their support team more effectively. They can assign specific tickets to specific groups, improving their workflow and efficiency.
With Deskhero's custom email domains, FireSafe can maintain a consistent brand image in their customer communications. This feature, combined with the AI's suggested replies, has improved the professionalism and efficiency of their customer support.
Finally, FireSafe uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their industry. This ensures that their customers always have access to the most current and relevant information.
How does Deskhero's AI improve the accessibility of FireSafe's knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to provide relevant content to customers. This improves the accuracy and relevance of their search results, reducing the number of support tickets and increasing customer satisfaction.
How does FireSafe use Deskhero's user groups feature?
FireSafe uses this feature to manage their support team more effectively. They can assign specific tickets to specific groups, improving their workflow and efficiency.
What is the benefit of using Deskhero's website scraping feature?
This feature allows FireSafe to keep their knowledge base up-to-date with the latest information from their industry, ensuring that their customers always have access to the most current and relevant information.
* This article provides an example of how a fictive company in the Fire Retardant Wood Impregnation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
