BlazeShield Industries uses Deskhero's advanced AI capabilities to manage their high volume of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances BlazeShield's search results. When customers search for information on BlazeShield's platform, the AI uses the embeddings to provide more accurate and relevant results. This feature has reduced the number of support tickets, as customers can find the information they need more easily.
BlazeShield also uses Deskhero's kanban board to visually track and manage their tickets. This feature, combined with the AI's suggested replies, has significantly improved the team's workflow and efficiency.
With Deskhero's custom fields and structured data lists, BlazeShield can categorize and manage their tickets more effectively. This helps the support team prioritize tickets based on their urgency and complexity, improving their overall productivity.
Finally, BlazeShield uses Deskhero's REST API to integrate their existing systems with Deskhero, creating a unified platform for all their customer support needs.
How does Deskhero's AI improve the efficiency of BlazeShield's ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces response time, improves customer satisfaction, and decreases the number of support tickets.
How does BlazeShield use Deskhero's kanban board?
BlazeShield uses the kanban board to visually track and manage their tickets. This feature, combined with the AI's suggested replies, has significantly improved the team's workflow and efficiency.
What is the benefit of integrating BlazeShield's existing systems with Deskhero using its REST API?
Integrating their existing systems with Deskhero creates a unified platform for all of BlazeShield's customer support needs, improving their workflow and efficiency.
* This article provides an example of how a fictive company in the Fire Retardant Wood Impregnation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
