Bullseye Firearms has a large customer base with diverse needs and queries. Managing these queries was proving to be a challenge until they adopted Deskhero. The platform's advanced AI capabilities have significantly improved their customer support services.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has been instrumental in helping Bullseye Firearms find relevant content quickly and efficiently.
The suggested replies generated by Deskhero's AI capabilities have reduced the time taken to respond to customer queries. The AI-powered comprehensive search bar has also enhanced the search results, making it easier for the support team to find relevant information.
Additionally, the REST API provided by Deskhero has allowed Bullseye Firearms to integrate the platform with their existing systems, further enhancing their efficiency. The custom fields and structured data lists have also helped in organizing and managing customer queries more effectively.
Overall, Deskhero's advanced AI capabilities have transformed Bullseye Firearms' customer support services, improving their response times and customer satisfaction.
How has Deskhero's AI capabilities improved Bullseye Firearms' customer support services?
Deskhero's AI capabilities have improved Bullseye Firearms' customer support services by providing suggested replies, enhancing search results, and integrating with their existing systems.
How does Deskhero's AI capabilities find relevant content?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
What other features of Deskhero has Bullseye Firearms found useful?
Bullseye Firearms has found Deskhero's custom fields, structured data lists, and REST API particularly useful in managing their customer support services.
* This article provides an example of how a fictive company in the Firearms and Ammunition industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
