Sharpshooter Arms Co. receives a high volume of customer support tickets daily. Managing these tickets and providing timely responses was a challenge until they adopted Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets to find relevant content. This feature has significantly improved the efficiency of Sharpshooter Arms Co.'s ticket management.
The suggested replies generated by Deskhero's AI capabilities have reduced the time taken to respond to customer queries. The AI-powered comprehensive search bar has also enhanced the search results, making it easier for the support team to find relevant information from previous tickets.
Additionally, the custom fields and structured data lists provided by Deskhero have helped in organizing and managing customer support tickets more effectively.
Overall, Deskhero's advanced AI capabilities have transformed Sharpshooter Arms Co.'s ticket management, improving their response times and customer satisfaction.
How has Deskhero's AI capabilities improved Sharpshooter Arms Co.'s ticket management?
Deskhero's AI capabilities have improved Sharpshooter Arms Co.'s ticket management by providing suggested replies, enhancing search results, and finding relevant content from previous tickets.
How does Deskhero's AI capabilities find relevant content from previous tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to find relevant content.
What other features of Deskhero has Sharpshooter Arms Co. found useful?
Sharpshooter Arms Co. has found Deskhero's custom fields, structured data lists, and comprehensive search bar particularly useful in managing their customer support tickets.
* This article provides an example of how a fictive company in the Firearms and Ammunition industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
