FireGlow Services uses Deskhero's AI-powered ticket management system to efficiently handle customer support tickets. The system automatically categorizes and prioritizes tickets based on their urgency and issue type, enabling the support team to address critical issues promptly. This has led to improved ticket resolution times and higher customer satisfaction rates.
With Deskhero's AI, FireGlow Services can generate knowledge base articles from various sources such as word documents, powerpoint presentations, PDF files, and even scraped website data. This ensures that their knowledge base is always updated with the latest information, enabling them to provide accurate and timely support to their customers.
Additionally, FireGlow Services uses Deskhero's AI to provide suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI generates relevant and accurate responses, thereby speeding up the response time and improving the quality of customer support.
FireGlow Services also uses Deskhero's AI-enhanced search to quickly find relevant information. Whether it's a specific ticket, a knowledge base article, or any other piece of information, the AI-powered search provides accurate results in no time.
In conclusion, Deskhero's AI capabilities have significantly enhanced FireGlow Services' customer service efficiency, leading to improved ticket resolution times and higher customer satisfaction rates.
How does the AI-powered ticket management system work?
The AI-powered ticket management system uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the issue type and urgency of each ticket. It then categorizes and prioritizes the tickets accordingly.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from various sources like word documents, powerpoint presentations, PDF files, and scraped website data to generate comprehensive and up-to-date knowledge base articles.
How does the AI-enhanced search provide accurate results?
The AI-enhanced search uses OpenAI Embeddings to understand the search query and find relevant information from tickets, knowledge base articles, and other sources. It provides accurate results quickly.
* This article provides an example of how a fictive company in the Fireplace Cleaning & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
