Blazing Logs receives hundreds of customer inquiries daily, ranging from order status updates to product queries. With Deskhero, they can efficiently manage these tickets, ensuring no customer query goes unanswered. The AI capability of Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results on their support page, providing customers with more relevant information. This is achieved by using the AI to analyze the company's uploaded files like policies, manuals, presentations, and scraped website data. The AI then uses this information to improve the relevance of search results.
Blazing Logs also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This allows them to provide a more personalized service to their customers, improving customer satisfaction.
With Deskhero's REST API, Blazing Logs has integrated their existing systems with Deskhero, allowing for seamless data exchange and improved efficiency. This integration also enables them to utilize the AI capabilities of Deskhero across their entire customer support system.
By leveraging Deskhero's advanced AI capabilities, Blazing Logs has significantly improved their customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This means that the AI can quickly provide a suitable response based on similar past inquiries, significantly reducing the time it takes to respond to a customer.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the company's uploaded files like policies, manuals, presentations, and scraped website data. It uses this information to improve the relevance of search results, providing customers with more accurate and helpful information.
Can Deskhero's AI be integrated with other systems?
Yes, with Deskhero's REST API, you can integrate your existing systems with Deskhero, allowing for seamless data exchange and the ability to utilize Deskhero's AI capabilities across your entire customer support system.
* This article provides an example of how a fictive company in the Firewood delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
