Firewood Fast has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. With Deskhero, they have been able to optimize this knowledge base using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from the knowledge base articles to enhance search results, making it easier for customers to find the information they need.
The AI also generates suggested replies based on the knowledge base, helping the support team respond to customer inquiries more quickly and accurately. This has significantly improved the efficiency of their customer support and reduced response times.
Firewood Fast also uses Deskhero's custom email domains and user groups features to provide a more personalized service to their customers. This has helped them improve customer satisfaction and build stronger relationships with their customers.
By integrating their existing systems with Deskhero using the platform's REST API, Firewood Fast has been able to create a unified customer support platform. This has allowed them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
By using Deskhero's advanced AI capabilities, Firewood Fast has been able to optimize their knowledge base, improve their customer support, and increase their operational efficiency.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to enhance search results, making it easier for customers to find the information they need. It also generates suggested replies based on the knowledge base, helping the support team respond to customer inquiries more quickly and accurately.
How does Deskhero's AI improve customer support?
Deskhero's AI helps improve customer support by generating suggested replies based on the knowledge base and previous tickets. This helps the support team respond to customer inquiries more quickly and accurately, improving the efficiency of customer support and reducing response times.
Can Deskhero's AI be integrated with other systems?
Yes, with Deskhero's REST API, you can integrate your existing systems with Deskhero. This allows you to leverage Deskhero's AI capabilities across your entire operation, improving your overall efficiency.
* This article provides an example of how a fictive company in the Firewood delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
