Timber Express deals with a large volume of customer support tickets every day. By using Deskhero, they have been able to manage these tickets more efficiently. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets to suggest replies, helping the support team respond to tickets more quickly and accurately.
The AI also enhances the search results on their support page, making it easier for customers to find the information they need. This is done by analyzing the company's uploaded files like policies, manuals, and presentations, as well as scraped website data.
Timber Express also uses Deskhero's user groups feature to assign tickets to the appropriate team members. This ensures that each ticket is handled by the person best equipped to resolve the issue, improving the quality of their customer support.
With Deskhero's REST API, Timber Express has integrated their existing systems with Deskhero, creating a unified customer support platform. This has allowed them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
By using Deskhero's advanced AI capabilities, Timber Express has been able to improve their customer support, reduce response times, and increase their operational efficiency.
How does Deskhero's AI help manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies. This helps the support team respond to tickets more quickly and accurately, improving the efficiency of ticket management.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the company's uploaded files like policies, manuals, presentations, and scraped website data. It uses this information to improve the relevance of search results, making it easier for customers to find the information they need.
Can Deskhero's AI be integrated with other systems?
Yes, with Deskhero's REST API, you can integrate your existing systems with Deskhero. This allows you to leverage Deskhero's AI capabilities across your entire operation, improving your overall efficiency.
* This article provides an example of how a fictive company in the Firewood delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
