BurnBright Firewood has a large customer base and receives numerous customer queries daily. The company uses Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero help in analyzing previous tickets and suggesting replies based on the analysis, thereby reducing the response time significantly.
The company also leverages the knowledge base feature of Deskhero. The AI capabilities help in generating articles from word, powerpoint, and pdf files, which are then used to create a comprehensive knowledge base. This allows customers to find solutions to their queries without having to contact customer support.
Deskhero's website scraping feature is used by BurnBright Firewood to keep track of competitor prices and market trends. The AI capabilities analyze the scraped data and provide insights, helping the company stay competitive.
The advanced search bar powered by AI helps customers find relevant information quickly and easily. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Finally, BurnBright Firewood uses the REST API provided by Deskhero to integrate the platform with their existing systems. This ensures seamless data exchange and enhances the overall efficiency of their customer support.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on this analysis. This reduces the response time significantly and improves the efficiency of the ticket management system.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This helps customers find relevant information quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures seamless data exchange and enhances the overall efficiency of the customer support system.
* This article provides an example of how a fictive company in the Firewood Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
