SparkleSticks Firewood Ltd. uses Deskhero's ticket management system to handle customer queries. The AI capabilities of Deskhero help in analyzing previous tickets and suggesting replies, improving the efficiency of the support team.
The company also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities generate articles from various files, creating a comprehensive knowledge base that customers can refer to for solutions.
Deskhero's website scraping feature is used by the company to keep track of industry trends. The AI capabilities analyze the scraped data and provide insights, helping the company make informed decisions.
The advanced search bar powered by AI helps customers find relevant information quickly. It uses OpenAI Embeddings from various sources to enhance search results, improving customer experience.
Finally, the company uses the REST API provided by Deskhero to integrate the platform with their existing systems. This ensures seamless data exchange and enhances the overall efficiency of their operations.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on this analysis. This not only reduces the response time but also improves the quality of responses, thereby improving the efficiency of the support team.
How does the AI-powered search bar improve customer experience?
The AI-powered search bar uses OpenAI Embeddings from various sources to enhance search results. This helps customers find relevant information quickly and easily, thereby improving their experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures seamless data exchange and enhances the overall efficiency of operations.
* This article provides an example of how a fictive company in the Firewood Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
