BlueFin Suppliers receives numerous customer queries regarding order status, product details, and delivery options. Deskhero's ticket management system, powered by AI, sorts and assigns these tickets to the right support staff, ensuring timely responses.
Deskhero's AI capabilities also help in generating knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. These articles are used for training purposes and to provide quick solutions to common customer queries.
The company uses Deskhero's website scraping feature to monitor competitor pricing and product offerings. The AI analyzes this data and provides actionable insights, helping BlueFin Suppliers stay competitive in the market.
Moreover, the custom fields feature allows the company to capture specific information about each customer interaction. This data, analyzed by the AI, helps in understanding customer behavior and improving the overall service.
Finally, the REST API provided by Deskhero allows BlueFin Suppliers to integrate the platform with their existing systems, enhancing the overall operational efficiency.
How does Deskhero's AI help in sorting customer queries?
Deskhero's AI analyzes the content of the customer queries and sorts them based on their nature. It then assigns these queries to the appropriate support staff.
How does Deskhero assist in monitoring competitors?
Deskhero's website scraping feature collects data from competitor websites. The AI analyzes this data to provide insights on competitor pricing and product offerings.
Can Deskhero capture specific information about each customer interaction?
Yes, Deskhero's custom fields feature allows capturing specific information about each customer interaction. This data can be analyzed to understand customer behavior and improve service.
* This article provides an example of how a fictive company in the Fish and Seafood Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
