SeaKing Distributors deals with a large number of customer queries regarding product specifications, delivery timelines, and payment options. Deskhero's ticket management system, powered by AI, effectively manages these queries, ensuring prompt and accurate responses.
The company uses Deskhero's knowledge base feature, where AI-generated articles from various sources like policies, manuals, and presentations are stored. This feature has been instrumental in training new staff and providing existing staff with easy access to necessary information.
Deskhero's website scraping feature is used by SeaKing Distributors to stay updated on industry news and trends. The AI analyzes this data and provides valuable insights, helping the company make informed decisions.
Additionally, the custom email domains feature allows SeaKing Distributors to maintain a professional image while interacting with customers. The comprehensive search bar powered by AI helps in quickly finding relevant information from the vast database.
Lastly, the REST API provided by Deskhero enables seamless integration with other platforms used by SeaKing Distributors, enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the response time.
How does Deskhero help in staying updated on industry news and trends?
Deskhero's website scraping feature collects data from various industry sources. The AI then analyzes this data to provide insights on industry news and trends.
Can Deskhero be integrated with other platforms?
Yes, Deskhero provides a REST API that allows seamless integration with other platforms.
* This article provides an example of how a fictive company in the Fish and Seafood Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
