Ocean's Bounty receives a high volume of customer queries related to product availability, delivery schedules, and quality assurance. With Deskhero's ticket management system, these queries are efficiently sorted and assigned to the appropriate support staff. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time.
The company also utilizes Deskhero's knowledge base feature, where AI-generated articles from various sources like policies, manuals, and presentations are stored. This feature has been instrumental in training new staff and providing existing staff with easy access to necessary information.
Deskhero's website scraping feature is used by Ocean's Bounty to keep track of market trends and competitor activities. The AI analyzes this data and provides valuable insights, helping the company stay ahead in the competitive seafood wholesale market.
Furthermore, the custom email domains feature allows Ocean's Bounty to maintain a professional image while interacting with customers. The comprehensive search bar powered by AI helps in quickly finding relevant information from the vast database.
Lastly, the REST API provided by Deskhero enables seamless integration with other platforms used by Ocean's Bounty, enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the response time.
How does Deskhero help in keeping track of market trends?
Deskhero's website scraping feature collects data from various sources. The AI then analyzes this data to provide insights on market trends.
Can Deskhero be integrated with other platforms?
Yes, Deskhero provides a REST API that allows seamless integration with other platforms.
* This article provides an example of how a fictive company in the Fish and Seafood Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
