SeaHarvest Inc. prides itself on its extensive knowledge base, which is a critical resource for their customer support team. However, keeping this knowledge base updated with the latest industry news, trends, and product information was a time-consuming task.
With Deskhero, SeaHarvest Inc. was able to automate this process. The platform's website scraping feature regularly updates the knowledge base with the latest information from relevant industry websites. The AI capabilities then analyze this information and update the knowledge base accordingly.
Deskhero's AI also uses OpenAI Embeddings from the updated knowledge base, previous tickets, and uploaded files like policies and manuals to generate suggested replies for incoming customer inquiries. This not only speeds up the response process but also ensures that the responses are accurate and relevant.
Furthermore, the AI-enhanced search bar uses the updated knowledge base to provide more relevant search results, making it easier for the customer support team to find the information they need to handle customer inquiries.
Finally, SeaHarvest Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and improving overall operational efficiency.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to regularly update the knowledge base with the latest information from relevant industry websites. The AI capabilities then analyze this information and update the knowledge base accordingly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the updated knowledge base, previous tickets, and uploaded files like policies and manuals to generate suggested replies. This ensures that the responses are accurate and relevant.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of data and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Fish Processing and Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
