OceanGuard Fisheries receives numerous queries and requests from stakeholders daily. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With the help of Deskhero's AI, OceanGuard has been able to automate the generation of knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This has not only saved time but also improved the quality and comprehensiveness of their knowledge base.
Deskhero's website scraping feature has been instrumental in keeping OceanGuard's knowledge base up-to-date. The AI scrapes relevant data from various online resources and integrates it into the knowledge base, ensuring that the information provided to customers is always current.
OceanGuard has also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support operations.
The comprehensive search bar powered by AI has made it easier for OceanGuard's support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process more efficient and accurate.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time taken to respond.
How does Deskhero ensure the knowledge base is always up-to-date?
Deskhero's AI uses website scraping to gather relevant data from online resources and integrate it into the knowledge base, ensuring the information is always current.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making them more relevant and accurate.
* This article provides an example of how a fictive company in the Fisheries Management Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
