BlueWave receives a high volume of customer queries every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, greatly improving the speed and accuracy of their responses.
BlueWave has automated the generation of knowledge base articles using Deskhero's AI. The AI generates articles from various sources like word documents, powerpoint presentations, and PDF files, saving time and improving the quality of their knowledge base.
Deskhero's website scraping feature has been invaluable to BlueWave. The AI scrapes relevant data from online resources and integrates it into the knowledge base, ensuring that the information provided to customers is always current and accurate.
BlueWave has integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has further improved the efficiency of their helpdesk services.
The AI-powered comprehensive search bar has made it easier for BlueWave's support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process more efficient and accurate.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, greatly improving the accuracy of responses.
How does Deskhero ensure the accuracy of the knowledge base?
Deskhero's AI uses website scraping to gather relevant data from online resources and integrate it into the knowledge base, ensuring the information is always accurate.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making them more relevant and accurate.
* This article provides an example of how a fictive company in the Fisheries Management Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
