Seafarer Creations receives a large number of tickets from their customers every day. Managing these tickets was a daunting task for them. With Deskhero's advanced AI capabilities, they can now manage their tickets more efficiently using the platform's Kanban board and user groups features.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature has improved the quality of Seafarer Creations' responses to customer queries and reduced their average response time.
The AI-powered comprehensive search bar of Deskhero has also improved the efficiency of Seafarer Creations' helpdesk services. They can now find the required information from their knowledge base and website in seconds, which has saved them a significant amount of time.
Seafarer Creations also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has further optimized their helpdesk services and improved their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Seafarer Creations' helpdesk services. They are now able to manage their tickets more efficiently and provide faster and more accurate responses to their customers, which has increased their customer satisfaction levels.
How has Deskhero improved Seafarer Creations' ticket management?
Deskhero's advanced AI capabilities, including the Kanban board and user groups features, have made it easier for Seafarer Creations to manage their tickets.
How does Deskhero integrate with Seafarer Creations' existing systems?
Seafarer Creations uses Deskhero's REST API to integrate the platform with their existing systems, further optimizing their helpdesk services.
How has Deskhero enhanced the efficiency of Seafarer Creations' helpdesk services?
Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content quickly, saving a significant amount of time and enhancing the overall efficiency of Seafarer Creations' helpdesk services.
* This article provides an example of how a fictive company in the Fishing Boat Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
