Oceanic Crafters has a vast knowledge base that includes various manuals, policies, and presentations. They also have a website with a wealth of information about their products and services. However, finding relevant information from these sources was a time-consuming task for their customer support team. With Deskhero's advanced AI capabilities, they can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and efficiently.
The AI-powered comprehensive search bar of Deskhero has significantly improved the efficiency of Oceanic Crafters' customer support team. They can now find the required information from their vast knowledge base and website in seconds, which has reduced their average response time considerably.
Deskhero's AI capabilities also generate suggested replies for the customer support team based on the relevant content found from the various sources. This feature has not only improved the quality of their customer service but also freed up their customer support team's time to focus on more complex issues.
Oceanic Crafters also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has further streamlined their customer support process and improved their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Oceanic Crafters' customer support and helpdesk services. They are now able to provide faster and more accurate responses to their customers, which has increased their customer satisfaction levels.
How has Deskhero improved Oceanic Crafters' response time?
Deskhero's AI-powered comprehensive search bar and suggested replies feature have significantly reduced the time taken by the customer support team to find relevant information and respond to customer queries.
How does Deskhero integrate with Oceanic Crafters' existing systems?
Oceanic Crafters uses Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
How has Deskhero enhanced the quality of Oceanic Crafters' customer service?
Deskhero's AI capabilities generate suggested replies based on relevant content found from various sources, improving the accuracy of responses and enhancing the overall quality of customer service.
* This article provides an example of how a fictive company in the Fishing Boat Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
