Angler's Paradise uses Deskhero's AI capabilities to manage their ticketing system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to resolve tickets and improved the productivity of the customer support team.
The resort also uses Deskhero's kanban board feature to visually manage their tickets. The AI capabilities enhance this feature by suggesting the most relevant tickets to be prioritized based on the embeddings from previous tickets and other resources.
Angler's Paradise also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This, along with the AI's ability to suggest relevant responses, has greatly improved the resort's ability to handle tickets in a timely and efficient manner.
The resort has also found value in Deskhero's AI-powered knowledge base article generation feature. The resort frequently updates its policies and procedures, and the AI capability allows for these updates to be quickly incorporated into the knowledge base articles, ensuring that the customer support team always has the most up-to-date information at their fingertips.
Overall, Angler's Paradise has seen a significant improvement in their ticket management process since implementing Deskhero's AI capabilities. They have been able to resolve tickets faster and more accurately, leading to increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested replies to tickets, significantly reducing the time taken to resolve them.
How does Deskhero's AI capabilities enhance the kanban board feature?
The AI capabilities suggest the most relevant tickets to be prioritized based on the embeddings from previous tickets and other resources, enhancing the effectiveness of the kanban board feature.
How does Deskhero's AI capabilities help in keeping the knowledge base articles up-to-date?
Deskhero's AI capabilities can generate knowledge base articles from updated policies, manuals, presentations, and other resources, ensuring that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Fishing Resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
