Fisher's Retreat uses Deskhero's AI capabilities to manage their helpdesk services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly improved the efficiency of the helpdesk team and enhanced the customer experience.
The resort also uses Deskhero's comprehensive search bar feature powered by AI to quickly find relevant information from their vast database of customer inquiries, knowledge base articles, and other resources. This feature has proven invaluable in providing quick and accurate responses to customers.
Fisher's Retreat also uses Deskhero's custom fields and user groups features to categorize and prioritize customer inquiries. This, combined with the AI's ability to suggest relevant responses, has greatly improved the resort's ability to handle customer inquiries in a timely and efficient manner.
The resort has also found value in Deskhero's AI-powered knowledge base article generation feature. The resort frequently updates its policies and procedures, and the AI capability allows for these updates to be quickly incorporated into the knowledge base articles, ensuring that the helpdesk team always has the most up-to-date information at their fingertips.
Overall, Fisher's Retreat has seen a significant improvement in their helpdesk services since implementing Deskhero's AI capabilities. They have been able to provide faster, more accurate responses to customer inquiries, leading to increased customer satisfaction.
How does Deskhero's AI capabilities improve helpdesk efficiency?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested replies to customer inquiries, significantly improving the efficiency of the helpdesk team.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from a vast database of resources, enabling quick and accurate responses to customer inquiries.
How does Deskhero's AI capabilities help in keeping the knowledge base articles up-to-date?
Deskhero's AI capabilities can generate knowledge base articles from updated policies, manuals, presentations, and other resources, ensuring that the helpdesk team always has the most current information.
* This article provides an example of how a fictive company in the Fishing Resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
