FitLife Gym, a nationwide chain of fitness centers, was struggling with managing the influx of customer queries and complaints. The manual process was time-consuming and often led to delayed responses. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
With Deskhero's advanced AI capabilities, FitLife Gym was able to automate the process of responding to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
The AI-powered solution also enhanced the search results, making it easier for the support team to find relevant information and resolve customer issues quickly. This resulted in improved customer satisfaction and increased efficiency of the support team.
Moreover, Deskhero's structured data lists, custom fields, and tickets management system helped FitLife Gym organize and track customer queries effectively. The kanban board feature provided a visual overview of the support process, enabling the team to manage their workload better.
FitLife Gym also utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process. The custom email domains feature allowed them to maintain their brand identity in their communication with customers.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to analyze the content and context of the search query. It then leverages OpenAI Embeddings from various sources to find the most relevant information, enhancing the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further streamlining your customer support process.
* This article provides an example of how a fictive company in the Fitness Centres and Gymnasiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
