MuscleMax Fitness, a popular fitness center, was facing challenges in maintaining and updating their knowledge base. They needed a solution that could automate the process and ensure the information was accurate and up-to-date. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities allowed MuscleMax Fitness to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automated the process of updating the knowledge base, saving the team valuable time and effort.
The AI also enhanced the search results, making it easier for both the support team and customers to find relevant information. This resulted in improved customer self-service and reduced the workload of the support team.
MuscleMax Fitness also used Deskhero's user groups feature to organize their support team and assign specific roles and responsibilities. The tickets management system helped them track and manage customer queries effectively.
The custom email domains feature allowed MuscleMax Fitness to maintain their brand identity in their communication with customers. Moreover, the REST API enabled them to integrate Deskhero with their existing systems, further streamlining their customer support process.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to generate knowledge base articles. This automates the process of updating the knowledge base, ensuring the information is accurate and up-to-date.
How does Deskhero improve customer self-service?
Deskhero enhances the search results in the knowledge base, making it easier for customers to find relevant information. This improves customer self-service and reduces the workload of the support team.
Can Deskhero be customized to maintain brand identity?
Yes, Deskhero provides a custom email domains feature that allows you to maintain your brand identity in your communication with customers.
* This article provides an example of how a fictive company in the Fitness Centres and Gymnasiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
