SweetSensation receives numerous customer queries regarding the sweetness levels, sugar content, and health implications of their products. With Deskhero's AI capabilities, the company is able to generate suggested replies based on past tickets and knowledge base articles, thereby reducing the workload on their support agents and improving response times.
The company also uses Deskhero's AI to enhance its search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides highly relevant search results. This feature is particularly useful for support agents who need to find specific information quickly during a customer interaction.
Deskhero's website scraping feature is another key tool for SweetSensation. The company's website contains a wealth of information about its products, and Deskhero's AI can scrape this data to further enhance its suggested replies and search results. This ensures that all available information is utilized to provide the best possible support to customers.
SweetSensation also uses Deskhero's custom fields and user groups features to organize its support team and manage tickets more effectively. Custom fields allow the company to categorize tickets based on product type or issue, while user groups enable the assignment of tickets to specific teams or individuals. Combined with the AI capabilities, these features help SweetSensation maintain a highly efficient and effective customer support operation.
Overall, Deskhero's advanced AI capabilities have enabled SweetSensation to proactively address customer queries and concerns. The platform's ability to generate accurate suggested replies, enhance search results, and scrape website data has significantly reduced ticket volumes and improved customer satisfaction. This has helped SweetSensation maintain its reputation as a customer-centric organization in the cocoa products industry.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by leveraging OpenAI Embeddings from various sources, including previous tickets, knowledge base articles, and uploaded files. This allows the platform to provide highly relevant search results.
How does SweetSensation use Deskhero's custom fields and user groups features?
SweetSensation uses Deskhero's custom fields to categorize tickets based on product type or issue. The company also uses user groups to assign tickets to specific teams or individuals. These features help SweetSensation manage tickets more effectively.
* This article provides an example of how a fictive company in the Flavoring and Sweetening Agents for Cocoa Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
