RoadGuard Safety Solutions, a renowned provider of fleet safety training programs, was facing challenges in managing their growing volume of customer queries. They needed a solution that could help them handle their tickets more efficiently and provide timely, accurate responses to their customers.
By adopting Deskhero, RoadGuard was able to leverage the platform's advanced AI capabilities to improve their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results provided by Deskhero have made it easier for RoadGuard's support team to find relevant information quickly. This has improved their ability to resolve customer issues promptly, leading to increased customer satisfaction.
The custom fields and structured data lists offered by Deskhero have also helped RoadGuard organize their customer data more effectively. This has enabled them to provide more personalized support and improve their overall customer experience.
Overall, Deskhero's advanced AI capabilities have revolutionized RoadGuard's helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved RoadGuard's helpdesk services?
Deskhero has helped RoadGuard handle their tickets more efficiently, provide timely, accurate responses, and find relevant information quickly. It has also helped them organize their customer data more effectively, enabling them to provide more personalized support.
How does Deskhero enhance search results?
Deskhero enhances search results using its advanced AI capabilities. It uses OpenAI Embeddings from various sources to find relevant content, which is then used to enhance the search results.
* This article provides an example of how a fictive company in the Fleet Safety Training Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
