HighwayHero Fleet Training, a top provider of fleet safety training programs, was struggling with handling an increasing volume of customer queries and complaints. They needed a solution that could help them manage their tickets more effectively and provide faster, more accurate responses to their customers.
By implementing Deskhero, HighwayHero was able to leverage the platform's advanced AI capabilities to optimize their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Furthermore, the AI-enhanced search results provided by Deskhero have made it easier for HighwayHero's support team to find relevant information quickly. This has improved their ability to resolve customer issues efficiently, leading to higher customer satisfaction.
The custom fields and structured data lists offered by Deskhero have also helped HighwayHero organize their customer data more effectively. This has enabled them to provide more personalized support and improve their overall customer experience.
Overall, Deskhero's advanced AI capabilities have transformed HighwayHero's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved HighwayHero's customer support?
Deskhero has helped HighwayHero manage their tickets more effectively, provide faster, more accurate responses, and find relevant information quickly. It has also helped them organize their customer data more effectively, enabling them to provide more personalized support.
How does Deskhero enhance search results?
Deskhero enhances search results using its advanced AI capabilities. It uses OpenAI Embeddings from various sources to find relevant content, which is then used to enhance the search results.
* This article provides an example of how a fictive company in the Fleet Safety Training Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
