Inkwell Flexo Services has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. With Deskhero, they can manage this knowledge base efficiently, making it a valuable resource for both their support team and customers.
The company uses Deskhero's comprehensive search bar to quickly find relevant information within their knowledge base. This feature, powered by the platform's advanced AI, ensures the most relevant results are displayed first, saving time and improving efficiency.
Deskhero's AI capabilities also come into play when generating responses to customer queries. By leveraging OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files, the AI can suggest accurate and helpful replies, reducing the workload of the support team.
Inkwell also uses Deskhero's custom email domains feature to maintain their brand identity in all communications. This, combined with quick and accurate responses, has significantly improved their customer satisfaction rates.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing infrastructure. This allows them to maintain a single, unified workflow, further enhancing their efficiency and productivity.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to find relevant content. This enhances the search results within the platform and helps in generating suggested replies to customer queries.
Can Deskhero handle knowledge base articles generated from different file types?
Yes, Deskhero can handle knowledge base articles generated from Word, PowerPoint, PDF files, and even data scraped from your website.
Can Deskhero be integrated with existing infrastructure?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing infrastructure, maintaining a single, unified workflow.
* This article provides an example of how a fictive company in the Flexography printing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
