FlexoPrint Solutions receives numerous customer queries daily, ranging from technical issues to inquiries about their services. With Deskhero, they are able to manage these tickets effectively, ensuring no query goes unanswered. The platform's kanban board provides a visual representation of all ongoing, pending, and completed tickets, enabling the team to track progress and prioritize tasks.
The company also leverages Deskhero's custom fields and structured data lists to categorize and sort tickets based on their urgency, type, and other relevant parameters. This helps in assigning the right team or individual to handle specific tickets, improving response time and customer satisfaction.
Deskhero's advanced AI capabilities play a crucial role in enhancing FlexoPrint's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. Whether it's a previously resolved ticket or a knowledge base article, the AI ensures the most relevant results are displayed first.
Finally, FlexoPrint utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a unified and efficient workflow. This seamless integration has resulted in improved productivity and an overall better customer support experience.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer support tickets?
Deskhero provides tools like a kanban board for visual representation of tickets, custom fields and structured data lists for categorization and sorting, and user groups for assigning tickets to the right team or individual.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a unified workflow.
* This article provides an example of how a fictive company in the Flexography printing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
