FlexoMaster Printing receives a wide range of customer queries daily. With Deskhero, they can manage these queries effectively using the platform's ticket management feature. The kanban board provides a clear overview of all tickets, helping the team prioritize tasks and track progress.
The company uses Deskhero's custom fields and structured data lists to categorize and sort tickets. This helps in assigning tickets to the right team or individual, improving response times and overall customer satisfaction.
Deskhero's advanced AI capabilities play a key role in FlexoMaster's operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has resulted in improved efficiency and productivity.
Finally, FlexoMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has led to a unified workflow, further enhancing their operational efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer support tickets?
Deskhero provides tools like a kanban board for visual representation of tickets, custom fields and structured data lists for categorization and sorting, and user groups for assigning tickets to the right team or individual.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a unified workflow.
* This article provides an example of how a fictive company in the Flexography printing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
