SkyHigh Simulations receives a high volume of customer inquiries daily, ranging from booking requests to technical issues. With Deskhero's advanced AI capabilities, SkyHigh can automate the process of sorting and responding to these inquiries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI also enhances the search results on SkyHigh's knowledge base. When customers search for solutions to their issues, the AI uses the same embeddings to provide the most relevant articles. This feature has reduced the number of tickets submitted, as customers can find solutions to their problems faster.
Deskhero's AI also helps SkyHigh's support team manage their workload more efficiently. The AI can predict ticket volumes based on historical data, allowing the team to plan their resources accordingly. This feature has improved the team's productivity and reduced the number of unresolved tickets.
Furthermore, Deskhero's AI can analyze the content of incoming tickets to identify common issues. This information is used to update the knowledge base and improve the training materials provided to customers. As a result, SkyHigh has seen a decrease in the number of recurring issues.
Overall, Deskhero's AI capabilities have transformed SkyHigh's customer support services. The company has seen significant improvements in response times, customer satisfaction, and team productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
When a customer searches for a solution on the knowledge base, Deskhero's AI uses OpenAI embeddings to provide the most relevant articles based on the search query.
How does Deskhero's AI help manage the support team's workload?
Deskhero's AI can predict ticket volumes based on historical data, allowing the support team to plan their resources accordingly. This feature helps improve the team's productivity and reduce the number of unresolved tickets.
* This article provides an example of how a fictive company in the Flight simulator rental and training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
