AeroTrain has a vast library of training materials, including manuals, policies, and presentations. To make these materials more accessible, AeroTrain uses Deskhero's AI capabilities. The AI leverages OpenAI embeddings from these uploaded files to enhance search results, making it easier for users to find the information they need.
Deskhero's AI also generates knowledge base articles from the uploaded files. This feature allows AeroTrain to create a comprehensive and searchable knowledge base without the need for manual data entry. As a result, AeroTrain has seen an increase in the use of their training materials and a decrease in the number of inquiries related to these materials.
Furthermore, Deskhero's AI can analyze the content of the training materials to identify areas that need improvement. For example, if the AI detects that users frequently search for a specific topic that is not adequately covered in the materials, AeroTrain can update the materials accordingly.
In addition to improving the accessibility of the training materials, Deskhero's AI also helps AeroTrain manage their customer support services. The AI can sort and respond to inquiries, reducing the workload of the support team.
Overall, Deskhero's AI capabilities have made AeroTrain's training materials more accessible and user-friendly. The company has seen improvements in customer satisfaction and a reduction in the number of inquiries related to training materials.
How does Deskhero's AI make training materials more accessible?
Deskhero's AI uses OpenAI embeddings from uploaded files to enhance search results, making it easier for users to find the information they need. It also generates knowledge base articles from these files, creating a comprehensive and searchable knowledge base.
How does Deskhero's AI identify areas for improvement in the training materials?
Deskhero's AI can analyze the content of the training materials and user search queries to identify topics that are not adequately covered. AeroTrain can then update the materials based on this feedback.
How does Deskhero's AI help manage customer support services?
Deskhero's AI can sort and respond to customer inquiries, reducing the workload of the support team. It uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies.
* This article provides an example of how a fictive company in the Flight simulator rental and training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
