FlightDeck Rentals receives numerous booking requests daily. To manage these requests more efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to booking inquiries. This feature has significantly reduced the time it takes to respond to customers and has improved the overall booking experience.
Deskhero's AI also enhances the search results on FlightDeck's website. When customers search for information about the rental process, the AI provides the most relevant articles from the knowledge base. This feature has reduced the number of inquiries related to the booking process, as customers can find the information they need faster.
Furthermore, Deskhero's AI can predict booking volumes based on historical data. This feature allows FlightDeck to plan their resources accordingly and avoid overbooking. As a result, the company has seen a decrease in the number of booking-related issues.
In addition to streamlining the booking process, Deskhero's AI also helps FlightDeck manage their customer support services. The AI can sort and respond to technical inquiries, reducing the workload of the support team.
Overall, Deskhero's AI capabilities have streamlined FlightDeck's booking processes and improved customer experience. The company has seen improvements in response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI streamline the booking process?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to booking inquiries. This feature reduces the time it takes to respond to customers and improves the booking experience.
How does Deskhero's AI enhance search results on FlightDeck's website?
When customers search for information on FlightDeck's website, Deskhero's AI uses OpenAI embeddings to provide the most relevant articles from the knowledge base.
How does Deskhero's AI help manage customer support services?
Deskhero's AI can sort and respond to customer inquiries, reducing the workload of the support team. It uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies.
* This article provides an example of how a fictive company in the Flight simulator rental and training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
