AeroTrain Flight School has a vast knowledge base consisting of articles, manuals, presentations, and other resources. Managing and retrieving information from this extensive database was a challenge until they started using Deskhero. The platform's advanced AI capabilities leverage OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant content.
Deskhero's AI capabilities have significantly improved the quality of AeroTrain's knowledge base. The AI system generates new knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This automated process ensures that the knowledge base is always up-to-date and comprehensive.
The AI-powered comprehensive search bar is another feature that AeroTrain finds extremely useful. It allows customers and staff to quickly find the information they need, enhancing customer satisfaction and operational efficiency.
Deskhero's AI also generates suggested replies to common queries based on the knowledge base and other data sources. This feature has reduced the workload of AeroTrain's support team and improved response times.
Overall, Deskhero's advanced AI capabilities have significantly enhanced AeroTrain Flight School's knowledge base and customer support services.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI generates new knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website. This ensures that the knowledge base is always up-to-date and comprehensive.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to deliver the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
How does Deskhero's AI reduce the workload of the support team?
Deskhero's AI generates suggested replies to common queries, allowing the support team to focus on more complex issues that require human intervention.
* This article provides an example of how a fictive company in the Flight Training Services for Air Passengers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
