CloudClimb Aviation Academy receives a high volume of inquiries every day. To manage these effectively, they use Deskhero's ticket management feature. However, the standout feature for CloudClimb is Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Using Deskhero's AI capabilities, CloudClimb can generate suggested replies for common queries. This feature has significantly reduced response times and improved customer satisfaction. It also frees up the support team to handle more complex issues.
The AI-enhanced search results have also been a game-changer for CloudClimb. When a customer or a support team member performs a search, the AI system delivers the most relevant results, making it easier to find specific information in the vast amount of data available.
CloudClimb also benefits from Deskhero's comprehensive search bar and REST API. The search bar allows easy access to information, while the REST API enables integration with existing systems for improved efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, CloudClimb Aviation Academy has significantly improved the efficiency and effectiveness of their customer support and helpdesk services.
How does Deskhero's AI capabilities help in managing customer inquiries?
Deskhero's AI capabilities generate suggested replies for common queries using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This reduces response times and improves customer satisfaction.
How does the AI-enhanced search work?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to deliver the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further improving efficiency.
* This article provides an example of how a fictive company in the Flight Training Services for Air Passengers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
