SkyHigh Flight Academy receives numerous inquiries daily about their training programs, schedule, and other related concerns. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. However, the real game-changer is the advanced AI capabilities of Deskhero. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
With this AI capability, SkyHigh Flight Academy can generate suggested replies to common queries, significantly reducing the response time. This not only improves customer satisfaction but also allows the support team to focus on more complex issues that require human intervention.
Deskhero's AI capabilities also enhance search results. When a customer or a support team member searches for information, the AI system uses the OpenAI Embeddings to deliver the most relevant results. This feature has proven particularly useful in finding specific details in the vast amount of data available in the knowledge base and uploaded files.
The comprehensive search bar and the REST API have also been beneficial for SkyHigh Flight Academy. The search bar allows customers and staff to easily find the information they need, while the REST API enables the company to integrate Deskhero with their existing systems, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed SkyHigh Flight Academy's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies to common queries using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This significantly reduces the time it takes to respond to customers.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to deliver the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further improving efficiency.
* This article provides an example of how a fictive company in the Flight Training Services for Air Passengers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
