Sparkle Floors receives numerous customer queries daily regarding their floor cleaning products and services. The company uses Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, thereby reducing the response time.
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, previous tickets, or uploaded files. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer queries.
Sparkle Floors also utilizes Deskhero's custom fields and user groups features to categorize their customers and their queries. This helps in prioritizing and assigning tickets to the right team members, ensuring faster resolution of issues.
The REST API provided by Deskhero allows Sparkle Floors to integrate their existing systems with the platform, enabling seamless data exchange and improving overall operational efficiency.
With Deskhero, Sparkle Floors has been able to improve their customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving the overall response time.
How does the comprehensive search bar work?
The AI-powered comprehensive search bar allows users to quickly find relevant information from the knowledge base, previous tickets, or uploaded files. The AI capabilities enhance the search results, making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This enables seamless data exchange and improves overall operational efficiency.
* This article provides an example of how a fictive company in the Floor Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
