Shine Bright Cleaning Services receives a multitude of customer queries and complaints daily. They use Deskhero's advanced AI capabilities to manage these efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar has transformed the way Shine Bright Cleaning Services' support team finds information. It quickly fetches relevant data from the knowledge base, previous tickets, or uploaded files, reducing the time spent on searching for information and increasing productivity.
Shine Bright Cleaning Services also uses Deskhero's custom fields and user groups features to categorize their customers and their queries. This helps in prioritizing and assigning tickets to the right team members, ensuring faster resolution of issues.
The REST API provided by Deskhero allows Shine Bright Cleaning Services to integrate their existing systems with the platform, enabling seamless data exchange and improving overall operational efficiency.
By leveraging Deskhero, Shine Bright Cleaning Services has been able to significantly improve their customer support services, leading to increased customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in quickly responding to customer queries, thereby improving the efficiency of managing customer queries.
How does the comprehensive search bar improve productivity?
The AI-powered comprehensive search bar quickly fetches relevant data from the knowledge base, previous tickets, or uploaded files. This reduces the time spent on searching for information, thereby increasing productivity.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This enables seamless data exchange and improves overall operational efficiency.
* This article provides an example of how a fictive company in the Floor Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
